TERMS OF USE

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General

Use of this website implies unreserved agreement with the terms of use. Please read these terms carefully before using the website.  The administrator, i.e. Danrady CY Ltd (hereinafter the “Company” or “we” or “us” or “our”), reserves the right to change these terms of use at any time it deems it necessary.

Introduction

www.galaxyworld.com.cy is an electronic commercial store that sells products and services Online (hereinafter the “online store” or the “website”) that was created and is operated by Danrady CY Ltd, registered at Amathountos, 84C, Agios Tychonas, 4532, Limassol, Cyprus contact email info@galaxyworld.com.cy, phone numbers 99808229 and 96268860.  The terms and conditions below shall apply for the use of the online store with the trade mark GALAXY KAYAKS CYPRUS which is found at the website www.galaxyworld.com.cy. All users visiting and transacting or making use of the services of the online store (hereinafter called for short “visitors” and/or “users” and/or “customers” depending on whether they are limited to just visiting the store or making an order and buying products and services) are deemed to consent and accept unconditionally the terms expressed herein below without any exceptions. If a user does not agree with these terms then he at his own responsibility must refrain from visiting and using the website as well as from any transaction or use of the services of the online store.

Obligations

The Company reserves the right to amend or review freely the terms and conditions of use and transactions of the online store, whenever it deems it necessary and it undertakes the obligation to inform consumers about any change via the pages of this online store.

Competent Legal Person

The competent legal person in the light of the legislation for the protection of personal data is Danrady CY Ltd, registered at Amathountos, 84C, Agios Tychonas, 4532, Limassol, Cyprus, with the Company Registration Number ΗΕ 388121. For any questions or requests please contact us at the following email address info@galaxyworld.com.cy

Information & Products

The Company is bound as to the accuracy, truth and completeness of the information displayed on the online store with regard to the Company identity and the transactions provided via the online store.  The Company within the context of good faith is not responsible and is not bound by electronic data entries that were done accidentally or inadvertently as per common experience and is entitled to correct these whenever it realises their existence.

Copyright

All the content of the online store including distinctive marks, trademarks, images, graphics, photographs, designs, texts etc., constitute intellectual property of the Company or intellectual property of third parties for which the Company has received permission to use for its own exclusive needs and for the operation of the online store. Any copy, transfer or work produced based on their content or misleading the public in relation to the true provider of the online store is prohibited. The reproduction, republication, uploading, communication, dissemination or transmission or any other use of the content in any manner or means for commercial or other purposes is allowed only after the previous written consent of the Company or any other holder of the copyright.  Names, pictures, logos and distinctive marks presented and describing the online store with the trade mark GALAXY KAYAKS or the products or services of the Company or third parties are property of the Company or third parties respectively and are protected by the relevant law on trade marks. Their use by the online store does in no way give permission or right for their use by third parties.

Users Responsibility

The user / customer agrees and undertakes to use the services, information and data of the online store in compliance with the law and in accordance with good faith and transaction ethics rules. Users are obliged not to use the online store with the GALAXY KAYAKS trade mark for:

  • Sending, publishing, emailing or transmitting in any other manner any content that is illegal for any reason, causes illegal infringement and damage to the Company or any third party or violates confidentiality or the private information of any person
  • Sending, publishing, e-mailing or transmitting in any other manner any content that insults public morality, social values, minority etc.
  • Sending, publishing emailing or transmitting in any other manner any content that the users have no right to transmit in accordance with the law or the contracts in force (such as internal information, property and confidential information acquired or revealed as part of labour relations or that are covered by confidentiality agreements).
  • Sending, publishing, emailing or transmitting in any other manner any content that violates any patent, trademark, trade secret, copyright or other third party property rights of all kinds.
  • Sending, publishing, emailing or transmitting in any other manner any material that contains software viruses or any other codes, files or programs that have been designed to interrupt, cause damage or destroy the operational equipment of any software or hardware.
  • Violating intentionally or unintentionally the legislation or the provisions in force.
  • Harassing any third party in any manner.
  • Collecting or storing personal data about other users.

Links to this Website

The links included on the online store lead to pages of the store or in some cases lead the user to go from this (online store) to websites of third party providers, businesses etc.  These websites are not under the control of the Company and the Company bears no responsibility whatsoever for the content of any such website or any link included in an associated website or any changes or updates to such websites.  The Company shall not be liable for internet broadcastings or for any form of transmission taken from any linked website.  The Company provides these links on its online store only to facilitate the use of the online store, their use is not compulsory for any visitor/customer and the fact that they are included on the online store does not imply that the Company approves of or accepts their content.

Prices Policy

The prices shown on our website include 19% VAT. Prices do not include shipping and handling. The online store of the Company reserves the right to change the prices without any prior notice to the customers. We also reserve the right to change the equipment, finishes and specifications of the products, packs as well as the accessories on our website without notice.

Limitation of Liability

The Company in the framework of its transactions of the online store is neither responsible nor liable to compensate for any damage or loss resulting from the cancellation of orders, their non-execution or the delay in their execution, for any reason. It does not guarantee the availability of the products displayed on the online store, but it updates the customer concerned on the basis of the available information about the availability or unavailability of the products and undertakes, in the event of a change in the data, to inform customers in good time about the unavailability, in which case it bears no further responsibility.  The content of the online store (e.g. information, names, photographs, displays), the products and services made available via our website are provided “exactly as they are”.  Under no circumstances shall the Company bear any civil or criminal liability for any damages, (incidental, special, or consequential, which indicatively but not restrictively,  alternatively and/or cumulatively, constitute loss of profits, data, revenues, compensation etc.) that a visitor of the online store or a third party may suffer due to causes related to the operation or non-operation and/or use of the website and/or inability to provide services and/or products and/or information provided by him and / or any non-allowed interventions of third parties on products and/or services and / or information made available through him.

Kayak Safety

Kayaking is an activity that can be dangerous and can cause serious injury or even death. The Company will not be responsible for any accident or mishap occurred during the use of the products it sells. It is the responsibility of the customers, to be physically and technically able to use the products sold by the Company.

Get qualified instruction for the type of craft and equipment you will use, and follow safe practices. In addition:

  • Never go kayaking alone
  • Never go out without a personal floatation device
  • Obtain certified first-aid training
  • Wear appropriate clothing and dress for weather and water conditions
  • Never leave without checking all your equipment
  • Never go out in dangerous conditions
  • Never paddle in flood conditions
  • Never leave without checking the weather conditions
  • Be aware of river water levels, tidal changes, dangerous currents, underwater hazards, and weather changes
  • Always notify friends and family of where you go and how long it will take
  • Make sure your mobile phone is well stored in a waterproof bag
  • Always take a radio with you to communicate with fellow paddlers and the coastguard
  • Always take all necessary safety equipment: knife, flashlight, whistle, radio etc
  • Never go without necessities like water, sun cream, a hat, sun glasses and some high energy food (like an energy bar)

By accepting these Terms of use you understand that paddling involves certain risks including but not limited to the risk of serious injury or death. You freely agree to assume full responsibility for the risks involved.

TERMS OF USE

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It is our principle and priority that our customers are always happy. Taking this into account, our Warranty and Returns Policy focuses on the following points, on the condition that the original receipt is always and in all cases presented:

Warranty:

Kayaks sold by the Company have a 3-year warranty! The warranty covers damages to the hull of the kayaks and manufacturing defects and not the defects or damages arising from improper use of the kayaks. The accessories that come with the kayaks or which are sold separately are not covered in the warranty with the exception of the electric motors and pedal propeller systems which have a 1-year warranty. This warranty covers manufacturing defects and not the defects or damages arising from improper use of the motors. You must keep your proof of purchase receipt and present it if making any claim.

Delivery

Delivery options. You can choose between having your kayak delivered to your address, collecting the kayak yourself or arranging your own delivery. In case you decide to collect the kayak yourself or arrange your own delivery, please make sure you understand the sizes and weight of the kayaks to arrange transportation that can fit the product(s). Size and weight can be find on each product page on our website.

Delivery times and costs for kayaks. We offer delivery free of charge for kayaks. We will try to deliver your kayaks within 3 working days if you order up to 2 kayaks. For more than 2 kayaks, delivery time might be 5 working days depending on the number of kayaks you ordered, their sizes and the distance to your delivery address.

Delivery times and costs for products other than kayaks. Accessories and products other than kayaks will be sent to your delivery address via ACS Courier or Akis Express. You will be responsible to pay the courier delivery price upon delivery whatever the price may be. We do not assume responsibility for the amount that courier will charge you for delivery. It is your responsibility to obtain in advance a price of delivery from courier. We will try to hand the parcel(s)/product(s) to the Limassol courier office within 1 working day.
Accessories and products ordered together with kayaks will be delivered free of charge together with the kayaks.

Returns of unused products:

We accept returns or replacements within 7 calendar days as of the initial purchase for all products on the condition that they have not been used, are not damaged or in a bad condition and include all the accessories and packaging. Shipping costs of returning an order will be assumed by the customer.

  • We do not reimburse in cash but you may replace your product with other available products of the same value.
  • We do not reimburse the value of delivery or the products that have been used or any damaged or misused products.

In case the products are returned in a damaged or faulty condition, the Company is entitled to claim compensation by the customer, the amount of which shall be determined by the condition of the products and the company may proceed unilaterally and without anyone else’s consent to the total or partial offsetting of this claim against the customer.

Returns of products deemed faulty upon delivery (PDFUD) to the customer:

When the transport agency delivers the kayak, you are responsible to review the product to see if it’s in good condition before signing. If you find any serious deterioration you should contact us immediately, so that we can make a claim to the transit agency in time. If you do not have time to review it then and there, sign the delivery form as “TO BE REVIEWED” and you will have 24 hours to review the product and claim any transport damage.

In case a product is found faulty upon its delivery to the customer its return shall be made at the cost of the Company. In this case the return of the PDFUD must be made by the customer himself by sending it via courier exclusively selected by the Company and charging the Company with the dispatch cost, after an agreement between the client and the Company.

The return of PDFUD shall be accepted within seven (7) calendar days as of their delivery to the customer. At the same time the PDFUD must not be destroyed and it must have all the original documents that accompanied the product (e.g. Receipt, Delivery Receipt etc.) and all its packaging.

In case the PDFUD are returned – and on the condition that they have been first received back and checked by the Company – the item shall be replaced, subject to availability, with an identical new item or items of the same value but in case the customer does not want a replacement he shall be reimbursed in the manner that he had paid for the PDFUD value. More specifically in case a credit card was charged the Company shall be obliged to inform the issuing Bank about the cancellation of the transaction and the bank shall then proceed to take all steps in accordance with the contract it had concluded with the customer.

The Company, after informing the Bank as above, bears no responsibility as to the time and manner of the reversal which is regulated by the abovementioned contract.

The replacement of the product or the return of the price shall be made within 14 working days at the latest but the delivery of the PDFUD by the customer shall in no case exceed seven (7) calendar days as of the date of the products’ delivery by the Company to him.

Returns of Products at the cost of the Company

The return of products is charged to the Company:

  • In all cases where different than the ordered products are delivered, per type or quantity.
  • In case that upon delivery the packaging of the item was completely or in its biggest part destroyed.
  • In case that it is found that the item has a manufacturing flaw (when this is confirmed by the authorised repairer who provides the good performance warranty of the product) or lacks a quality which was previously agreed in writing with the Company.
  •  In case of destroyed packaging, the customer must - from the start - not accept to receive the product and request its replacement.

In case products are returned at the cost of the Company they must be returned in the condition they were received by the customer and at the time agreed.  Any delay on behalf of the customer is justified only for reasons of force majeure; otherwise the right of replacement in accordance with this clause is lost.
In all cases, the return of a product for replacement must be made with all the documents that accompanied the product (e.g. Receipt, Delivery Receipt, etc.) and its full packaging (unless it concerns a flaw that was found after the delivery and the package no longer exists or also except in the case of a product the packaging of which was taken by the delivery employees upon the delivery of the item).  The return of the products at the cost of the Company takes place either by the Company staff and transportation means or by the courier that delivered the product or by a courier agreed with the Company.

In case of products returned as the case may be, the products shall be repaired or replaced or the transaction will be cancelled if the customer legally refutes both previous options in which case, and on the condition that the products have been received and checked by the Company the reimbursement of the price will be made to the customer in the same manner that their payment was made in the care of the Company.  More specifically in case a credit card was charged the Company shall be obliged to inform the issuing Bank about the cancellation of the transaction and the bank shall then proceed to take all steps in accordance with the contract it had concluded with the customer without any further relevant responsibility of the Company. The Company after informing the Bank as above bears no responsibility as to the time and manner of the reversal which is regulated by the above mentioned contract.

The return of the product and the reimbursement of the price shall take place within seven (7) working days at the latest.

Last edited 05.03.2019